Privacy Policy

At DONOBLU, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with DONOBLU, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • PIN Code
  • Order Details
  • Payment Information

Payments are securely processed through trusted third-party payment gateways.

DONOBLU does not store your complete debit card, credit card, UPI, net banking, or other payment credentials on our servers.

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Date and Time of Visit
  • Pages Viewed
  • Referral Source

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify transactions.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to inquiries and requests.
  • Improve our products and services.
  • Enhance website functionality.
  • Prevent fraud and unauthorized activities.
  • Comply with legal obligations.

If you choose to receive promotional communications, we may also send information about:

  • New fragrance launches
  • Exclusive offers
  • Seasonal collections
  • Special promotions
  • Brand updates

You may unsubscribe from marketing communications at any time.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences.
  • Maintain your shopping cart.
  • Improve website speed and performance.
  • Analyze visitor behavior.
  • Measure marketing performance.
  • Personalize your shopping experience.

Most web browsers allow you to disable cookies through browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

DONOBLU respects your privacy and does not sell or rent your personal information.

Your information may be shared only with trusted service providers who assist us in operating our business, including:

  • Payment Gateway Providers
  • Shipping & Logistics Partners
  • Technology Service Providers
  • Website Hosting Providers
  • Customer Support Services
  • Analytics and Marketing Platforms

These partners receive only the information necessary to perform their services and are expected to protect your data appropriately.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to use commercially reasonable safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Maintain business records
  • Meet legal, accounting, and tax requirements
  • Resolve disputes
  • Enforce our policies

Once the information is no longer required, it is securely deleted or anonymized where appropriate.

Third-Party Services

Our website may contain links to third-party websites or services.

DONOBLU is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is intended for individuals who are legally permitted to purchase our products.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of your personal information, where applicable.
  • Withdraw consent for marketing communications.
  • Request information about how your data is used.

To exercise these rights, please contact our customer support team.

Policy Updates

DONOBLU may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

The revised version will be published on this page with an updated "Last Updated" date.

We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our Contact Us page.

We are committed to addressing your queries promptly and transparently.

Thank you for trusting DONOBLU with your personal information. Protecting your privacy is an important part of delivering a premium shopping experience.