Return & Refund Policy

At DONOBLU, we are committed to delivering premium-quality fragrances that meet the highest standards of quality and customer satisfaction. Every order is carefully inspected and securely packed before dispatch.

Due to the personal nature of fragrance products and hygiene considerations, we maintain a transparent return and refund policy.

Returns

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product was damaged during transit.
  • The product is missing from your order.

To be eligible for a return, you must notify us within 24 hours of receiving your order.

Products Not Eligible for Return

For hygiene, safety, and authenticity reasons, the following products cannot be returned or exchanged:

  • Opened perfume bottles
  • Used products
  • Products with broken manufacturer seals
  • Products without original packaging
  • Products damaged due to customer handling
  • Orders returned without prior approval
  • Change of mind purchases
  • Fragrance preference or personal scent expectations

As fragrance perception varies from person to person, we cannot accept returns based on personal liking or dislike of a scent.

How to Request a Return

To initiate a return request:

  • Contact our customer support within 24 hours of delivery.
  • Provide your Order Number.
  • Share clear photographs of:
    • The outer packaging
    • The shipping label
    • The product received
    • Any visible damage

Our support team will review your request and respond within 2 business days.

Please do not return any product without receiving approval from our support team.

Return Approval

Once your request has been reviewed, DONOBLU may:

  • Approve a replacement.
  • Approve a refund.
  • Request additional information.
  • Reject the request if it does not meet our policy requirements.

The final decision will be based on the inspection of the provided evidence.

Refund Policy

If your refund request is approved:

  • Refunds will be processed to the original payment method used during checkout.
  • Processing typically takes 5–7 business days after approval.
  • The time taken for the amount to reflect in your account depends on your bank or payment provider.
  • Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

Replacement Policy

Where applicable, DONOBLU may offer a replacement instead of a refund.

Replacement products are subject to:

  • Product availability
  • Verification of the reported issue
  • Approval by our customer support team

If the original product is unavailable, we may provide:

  • An equivalent product of the same value, or
  • A full refund, as applicable.

Cancellation Policy

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible after placing it.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Do not discard the original packaging.
  • Take clear photographs immediately after opening the package.
  • Contact our support team within 24 hours of delivery.

Our team will review the issue and work towards a fair resolution as quickly as possible.

Failed Deliveries

Orders returned due to:

  • Incorrect shipping address
  • Incorrect contact details
  • Customer unavailable after multiple delivery attempts
  • Refusal to accept delivery

may require additional shipping charges for re-dispatch.

Fraud Prevention

To protect our customers and maintain product authenticity, DONOBLU reserves the right to reject fraudulent, abusive, or suspicious return or refund requests.

Need Assistance?

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team through our Contact Us page.

We are always happy to assist you and ensure your experience with DONOBLU reflects the premium quality of our fragrances.