Shipping and Delivery Information

At DONOBLU, every fragrance is carefully packed and shipped with the highest standards of quality to ensure it reaches you safely and in perfect condition.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons, promotional events, or high-demand periods, processing may take slightly longer.

Shipping Coverage

DONOBLU currently delivers across India through trusted courier partners.

We are continuously expanding our delivery network to serve more locations efficiently.

Estimated Delivery Time

Estimated delivery depends on your location.

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Free shipping on eligible prepaid orders as displayed during checkout.

Shipping charges (if applicable) will be calculated automatically before payment.

Any promotional free shipping offers are subject to change without prior notice.

Order Tracking

Once your order is shipped, you will receive:

• Shipping Confirmation Email
• Tracking ID
• Courier Partner Details
• Tracking Link

You can also track your shipment anytime through our Track Order page.

Delivery Attempts

Our courier partners usually make multiple delivery attempts before returning a package.

Please ensure someone is available to receive your order at the provided delivery address.

Incorrect Address

Customers are responsible for providing accurate shipping information.

DONOBLU cannot be held responsible for delays or failed deliveries caused by:

• Incorrect address
• Incorrect PIN code
• Incorrect contact number
• Incomplete delivery details

Additional shipping charges may apply if the shipment needs to be re-dispatched.

Damaged Package

If your package appears damaged during delivery:

• Do not accept the package if it appears severely tampered with.
• Take clear photographs before opening the parcel whenever possible.
• Contact our customer support within 24 hours of delivery.

Our team will investigate and provide the appropriate resolution.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Transportation issues
• Courier operational delays
• High order volume during sales

We appreciate your patience in such situations.

Lost Shipments

If your tracking status has not been updated for an extended period or your shipment appears lost, please contact our support team.

We will coordinate directly with the courier partner to resolve the issue as quickly as possible.

International Shipping

At present, DONOBLU ships only within India.

International shipping services may be introduced in the future.

Need Assistance?

If you have any questions regarding shipping or delivery, please contact our customer support team through our Contact Us page.

Thank you for choosing DONOBLU.

Every fragrance is delivered with care because luxury begins the moment your package arrives.